Nu er der gået nogle dage med ekstraordinær overvågning af årsag til strøm udfaldet i datacenteret i Jylland den 28-08-2021.
Vi de-eskalerer derfor vores ekstra overvågning af årsagen til at strøm fejlede på både primær (A) og sekundær (B) strømkilde, hvilket vi fandt og rettede i nogle power distributions enheder.
Løsninger der var berørte af nedetid; VPS, Webhotel, e-mail, webshop og DNS.
Datacenter: Jylland
Start: 28-08-2021 12:00 CET Slut: 28-08-2021 imellem 14:30 - 15:00 CET kom alting ting online
Løsninger ikke berørte; Hosted Exchange, OpenXchange og DNS (failover)
De bedste hilsner fra CloudNordic Support & Helpdesk Team
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Some time has gone by since the power outage incident took place on August 28th.
We therefore de-escalate the extra surveillance of the primary and root cause for solutions being influenced by outage; VPS, Webhotel, e-mail, webshop and DNS.
The suspected surcharge in some power distribution units are still believed be the root cause reason for power outage of both primary (A) and secondary (B) power feed.
Solutions affected by the downtime; VPS, Webhotel, e-mail, webshop and DNS.
Start: 28-08-2021 12:00 CET End: 28-08-2021 between 14:30 - 15:00 CET things came online again
Solutions not influenced by outage; Hosted Exchange, OpenXchange og DNS (failover)
Best Regards from the CloudNordic Support & Helpdesk Team
Posted Sep 01, 2021 - 23:00 CEST
Update
Vi mener nu endelig, at vi har fundet årsagen til at der sker en overspænding, som forårsager at strøm fejler på både primær (A) og sekundær (B) strømkilde, hvilket er fundet i nogle power distributions enheder.
Løsninger berørte af nedetid; VPS, Webhotel, e-mail, webshop og DNS.
Datacenter: Jylland
Start: 28-08-2021 12:00 CET Slut: 28-08-2021 imellem 14:30 - 15:00 CET kom alting ting online
Løsninger ikke berørte; Hosted Exchange, OpenXchange og DNS (failover)
Vi beklager virkelig driftsforstyrrelsen og vender hurtigst muligt tilbage skulle der ske en yderligere udvikling i sagen, som vil påvirke driften.
Hertil vil vi forsøge at svare så mange henvendelser som muligt, så hurtigt vi kan i vores support system.
De bedste hilsner fra CloudNordic Support & Helpdesk Team
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We believe now, that we have identified the primary and root cause for solutions being influenced by outage; VPS, Webhotel, e-mail, webshop and DNS.
A suspected surcharge in some power distribution units are thought to be the root cause reason for power outage of both primary (A) and secondary (B) power feed.
Solutions affected by downtime; VPS, Webhotel, e-mail, webshop and DNS.
We are monitoring all these systems as they have come online now, and will continue our efforts to answer all requests sent in.
Solutions not influenced by outage; Hosted Exchange, OpenXchange og DNS (failover)
Start: 28-08-2021 12:00 CET End: 28-08-2021 between 14:30 - 15:00 CET things came online again
We apologize very much for any inconvinience this incident may have caused.
Best Regards from the CloudNordic Support & Helpdesk Team
Posted Aug 28, 2021 - 16:52 CEST
Update
Vi mener nu endelig, at vi har fundet årsagen til at der sker en overspænding, som forårsager at strøm fejler på både primær (A) og sekundær (B) strømkilde.
Vi er i færd med at undersøge dette sammen med site manager i datacenteret.
Løsninger ikke berørte; Hosted Exchange, OpenXchange og DNS (failover)
Datacenter: Jylland
Start: 28-08-2021 12:00 CET Slut (forventet): 28-08-2021 14:30 CET
Vi beklager virkelig driftsforstyrrelsen og vender hurtigst muligt tilbage med ny information i sagen.
De bedste hilsner fra CloudNordic Support & Helpdesk Team
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We believe we have finally found the root cause for solutions being influenced by outage; VPS, Webhotel, e-mail, webshop and DNS.
The suspected surchage is the reason for power outage of both primary (A) and secondary (B) power feed, which we are currently investigating together with the site manager of the datacenter.
Solutions not influenced by outage; Hosted Exchange, OpenXchange og DNS (failover)
Start: 28-08-2021 12:00 CET End (expected): 28-08-2021 14:30 CET
We sincerely apologize for any inconvinience this may cause.
Best Regards from the CloudNordic Support & Helpdesk Team
Posted Aug 28, 2021 - 13:55 CEST
Update
Alle løsninger berørte; VPS, Webhotel, e-mail, webshop og DNS er på vej op igen. Det er muligvis en overspænding som er årsag til at strøm fejler på både primær (A) og sekundær (B) strømkilde.
Vi er i færd med at undersøge dette sammen med site manager i datacenteret.
Løsninger ikke berørte; Hosted Exchange, OpenXchange og DNS (failover)
Datacenter: Jylland
Start: 28-08-2021 12:00 CET Slut (forventet): 28-08-2021 13:30 CET
Vi beklager driftsforstyrrelsen og vender hurtigst muligt tilbage med ny information i sagen.
De bedste hilsner fra CloudNordic Support & Helpdesk Team
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Our datacenter in Jutland are gradually coming online for all solutions influenced by outage; VPS, Webhotel, e-mail, webshop and DNS.
A surchage is the suspected reason for power outage of both primary (A) and secondary (B) power feed, which we are currently investigating together with the site manager of the datacenter.
Solutions not influenced by outage; Hosted Exchange, OpenXchange og DNS (failover)
Start: 28-08-2021 12:00 CET End (expected): 28-08-2021 13:30 CET
We apologize for any inconvinience this may cause.
Best Regards from the CloudNordic Support & Helpdesk Team
Posted Aug 28, 2021 - 13:20 CEST
Monitoring
Vores datacenter i Jylland er i øjeblikket offline og vi er ved at undersøge årsagen herfor.
Løsninger berørte; VPS, Webhotel, e-mail, webshop og DNS
Løsninger ikke berørte; Hosted Exchange, OpenXchange og DNS (failover)
Datacenter: Jylland
Start: 28-08-2021 12:00 CET Slut (forventet): 28-08-2021 13:00 CET
Vi beklager driftsforstyrrelsen og vender hurtigst muligt tilbage med ny information i sagen.
De bedste hilsner fra CloudNordic Support & Helpdesk Team
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Our datacenter in Jutland is currently offline and we are investigating the reason for the outage.
Solutions influenced by outage; VPS, Webhotel, e-mail, webshop and DNS
Solutions not influenced by outage; Hosted Exchange, OpenXchange og DNS (failover)
Start: 28-08-2021 12:00 CET End (expected): 28-08-2021 13:00 CET
We apologize for any inconvinience this may cause.
Best Regards from the CloudNordic Support & Helpdesk Team
Posted Aug 28, 2021 - 12:03 CEST
This incident affected: CloudNordic services (Shared Web Hosting, www.cloudnordic.com, DNS Services, Virtual Servers).