[Datacenter ISP] Network outage due to Internet Service Provider access problem
Incident Report for CloudNordic
Resolved
Our Service Provider fixed the core network issue, which unfortunately affected one of our networks, where some IMAP/POP3, webhotel, DNS and VPS servers were shortly offline.

Our Exchange mail, OWA and OpenXchange AppSuite solutions were responding without any problems during the issue.

Affected systems: Some websites, POP3/IMAP and VPS hosting

Incident start: October 1st, 2021 @ 14:40 CET
Inciden end: October 1st, 2021 @ 15:15 CET

We sincerely apologize for the service interruption and the problemes it may have caused.

Yours faithfully, CloudNordic Support & Helpdesk services

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Vores Internet Service Provider (ISP) rettet en forkert oprettet ændring i deres core netværk, som desværre kortvarigt ramte en af vores c-klasser, hvilket desværre gjorde at visse POP3/IMAP e-mail samt webhotel og VPSer blev berørt.

Vores teknikere var straks i kontakt med ISP leverandøren og fejlen er nu udbedret.

Start: 1. oktober 2021 @ 14:40 CET
Slut: 1. oktober 2021 @ 15:15 CET

Vi beklager på det denne netværks afbrydelse af enkelte services og de eventuelle gener afbrydelsen måtte have medført.

De bedste hilsner fra CloudNordic Support & Helpdesk services
Posted Oct 02, 2021 - 15:31 CEST
Monitoring
Our Service Provider is trying to fix a core network issue, which unfortunately affected one of our networks, where some IMAP/POP3, webhotel, DNS and VPS servers were shortly offline.

Our Exchange mail, OWA and OpenXchange AppSuite solutions were responding without any problems, whereas some mail and webserver functions are currently offline. However, they are still operational, but simply not reachable.

Affected systems: Some website, POP3/IMAP and VPS hosting

Incident start: October 1st, 2021 @ 14:40 CET
Inciden end: October 1st, 2021 @ 15:30 CET (expected)

We sincerely apologize for the service interruption and will keep you informed about progress as we receive further news.

Yours faithfully, CloudNordic Support & Helpdesk services

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Vores Internet Service Provider (ISP) foretager i øjeblikket en ændring i deres core netværk, som desværre kortvarigt har ramt en af vores c-klasser, hvilket desværre gjorde at visse POP3/IMAP e-mail samt webhotel og VPSer blev berørt.

Vores teknikere var straks i kontakt med ISP leverandøren og fejlen er udbedret.

Start: 1. oktober 2021 @ 14:40 CET
Slut: 1. oktober 2021 @ 15:30 CET (forventet)

Vi beklager på det denne netværks afbrydelse af enkelte services og de eventuelle gener afbrydelsen måtte have medføre.

De bedste hilsner fra CloudNordic Support & Helpdesk services
Posted Oct 02, 2021 - 15:00 CEST
This incident affected: CloudNordic services (Shared Web Hosting, www.cloudnordic.com, Virtual Servers).