[Planned service 24-11-2020] Additional update of ISP core network
Incident Report for CloudNordic
Resolved
This incident has been resolved.
Posted Nov 24, 2020 - 23:19 CET
Monitoring
Vores tekniske support vil igen sent tirsdag aften gennemføre visse ekstra opdateringer og ændringer i vores ISP core netværk for vores Hosted Exchange løsninger, der desværre kan betyde kortvarige udfald på vores netværk, hvilket kan forstyrre opdateringer af mail og webmail i op til 1-3 minutter for hver opdatering.

Outlook klienten vil automatisk genoptage funktionalitet efter genstarten, imens man lige selv skal genstarte sin Internet browser for at få OWA webmail til at virke igen.

Tidsrummet enkelte kortvarige afbrydelsen kan ske i er;

Start 24-11-2020 @ 21:00 CET
Slut 24-11-2020 @ 23:00 CET (Planned)

Påvirkede løsninger: Hosted Exchange Outlook og OWA

Vi beklager eventuelle gener denne korte afbrydelse må betyde for jer.

CloudNordic Helpdesk & Support Team

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Tuesday evening our system engineers will once again add additional updates and changes to our ISP core network, where you unfotunately may experience short timeouts of 1-3 minutes on OWA and Outlook clients for both Exchange, POP3 and IMAP, as the updates are implemented.

Outlook clients will reconnect automatically after a disconnect, which should happen within a minute or two per client upon our network changes.

Start 24-11-2020 @ 21:00 CET
End 24-11-2020 @ 23:00 CET (Planned)

Solutions influenced: Hosted Exchange Outlook og OWA

We apologize for any inconveniences and disruptions this may cause.

CloudNordic Helpdesk & Support Team
Posted Nov 18, 2020 - 19:46 CET
This incident affected: CloudNordic services (Hosted Exchange).