Vores Internet Service Provider (ISP) har løst problemet i deres core netværk i kommunikation med ind og udgående trafik imod TDC netværk, som kortvarigt berører vores services.
Det lader til, at det kan vise sig at være kommunikations issues i selve det danske internet, som var mulig årsag, som dermed påvirkede trafik ind og udgående ift. selve datacenteret, idet vi har hørt at også andre udbydere var nede med websites og mail. Dette er ved at blive undersøgt nærmere.
Vores teknikere var konstant i kontakt med ISP leverandøren imens fejlen blev udbedret.
Start: 25. november 2021 @ 11:11 CET Slut: 25. november 2021 @ 14:50 CET
Vi beklager på det denne netværks afbrydelse af enkelte services og de eventuelle gener afbrydelsen måtte have medført.
De bedste hilsner fra CloudNordic Support & Helpdesk services
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Our Service Provider has fixed their core network issue, which unfortunately affected some of our networks and services.
Apparently it was a pierring issue between several ISPs in the Danish Internet, which could have been root cause for the degraded Internet access at our datacenter, as it affected our ISP core network. This is being investigated further at this time.
Our Exchange mail, OWA and OpenXchange AppSuite solutions were responding without any problems, whereas other types of e-mail and webserver functions were degraded in performance.
Affected systems: Some website, POP3/IMAP and VPS hosting
Start: 25. november 2021 @ 11:11 CET End: 25. november 2021 @ 14:50 CET
We sincerely apologize for the service interruption and the problems it may have caused.
Yours faithfully, CloudNordic Support & Helpdesk services
Posted Nov 25, 2021 - 15:05 CET
Monitoring
Vores Internet Service Provider (ISP) har en fejl i deres redundante core netværk i kommunikation med ind og udgående trafik imod TDC netværk, som kortvarigt berører vores services, der burde være oppe meget snart.
Det er primært TDC netværk som er berørt inkl. deres underleverandører, såsom ADSL via TV og teleudbydere i TDC koncernen.
Vores teknikere er i kontakt med ISP leverandøren og fejlen er er ved at blive udbedret.
Start: 25. november 2021 @ 11:11 CET Slut: 25. november 2021 @ 14:45 CET (forventet)
Vi beklager på det denne netværks afbrydelse af enkelte services og de eventuelle gener afbrydelsen måtte medføre.
De bedste hilsner fra CloudNordic Support & Helpdesk services
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Our Service Provider is currently fixing a redundant core network issue, which unfortunately is affecting our networks and services.
Our Exchange mail, OWA and OpenXchange AppSuite solutions are responding without any problems, whereas other types of e-mail and webserver functions are currently offline. However, they are still operational, but simply not reachable at this time.
Affected systems: Some website, POP3/IMAP and VPS hosting
Start: 25. november 2021 @ 11:11 CET End: 25. november 2021 @ 14:40 CET (expected)
We sincerely apologize for the service interruption and will keep you informed about progress as we receive further news.
Yours faithfully, CloudNordic Support & Helpdesk services
Posted Nov 25, 2021 - 14:39 CET
This incident affected: CloudNordic services (Shared Web Hosting).