Monitoring - Please see https://cloudnordic.com for final update.
Aug 21, 2023 - 16:19 CEST
Aug 21, 2023 - 16:19 CEST
Update - Restore operations during Saturday have not been succesfull, new update will be published early Sunday.
Aug 20, 2023 - 00:37 CEST
Aug 20, 2023 - 00:37 CEST
Update - New setup is ongoing and proceeding as planned according to our disaster recovery plan.
Current estimation is that the new setup will be done late Friday evening, and that services will begin to get back up during Saturday. Due to the amount of systems needed to get back up, it will still take many hours, for each service to become fully functional again, and while some services might start to work early Saturday, we expect it to take all Saturday until all services are running.
Aug 18, 2023 - 12:29 CEST
Current estimation is that the new setup will be done late Friday evening, and that services will begin to get back up during Saturday. Due to the amount of systems needed to get back up, it will still take many hours, for each service to become fully functional again, and while some services might start to work early Saturday, we expect it to take all Saturday until all services are running.
Aug 18, 2023 - 12:29 CEST
Update - We are continuing to work on a fix for this issue.
Aug 18, 2023 - 09:49 CEST
Aug 18, 2023 - 09:49 CEST
Identified - Clusters and storage have been infected by a ransomware attack, affecting all primary storage.
Ransomware infection, happened due to infected hardware from another datacenter being moved to our primary datacenter, and attached to our core network, thus bypassing normal firewalls and security systems.
In order to ensure everything working and not getting re-infected, this requires a complete re-install of all hardware, which is unfortunately a very big and lengthy process.
We cannot yet estimate precisely how long this will take, currently we have new hardware, and a large team of sysadmins is working on setting up routers, networks, hosts, storage based on our documentation.
We cannot yet give a proper estimation, but currently expect this could take several days to complete.
We will update this page according to the process.
Aug 18, 2023 - 09:45 CEST
Ransomware infection, happened due to infected hardware from another datacenter being moved to our primary datacenter, and attached to our core network, thus bypassing normal firewalls and security systems.
In order to ensure everything working and not getting re-infected, this requires a complete re-install of all hardware, which is unfortunately a very big and lengthy process.
We cannot yet estimate precisely how long this will take, currently we have new hardware, and a large team of sysadmins is working on setting up routers, networks, hosts, storage based on our documentation.
We cannot yet give a proper estimation, but currently expect this could take several days to complete.
We will update this page according to the process.
Aug 18, 2023 - 09:45 CEST
CloudNordic services
Major Outage
Cloud Control Panel
?
Major Outage
OX AppSuite + Dovecot Pro
Major Outage
Hosted Exchange
Major Outage
Shared Web Hosting
Major Outage
www.cloudnordic.com
Major Outage
IP Services
Major Outage
Service Desk
Major Outage
Phones
Degraded Performance
DNS Services
Major Outage
Virtual Servers
Major Outage
Office 365 Cloud Backup
Major Outage
Roundcube + Dovecot Pro
Major Outage
AzeroCloud Services
Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.